Frequently Asked Questions
You've got questions? We've got answers. If you do not see your question here, please e-mail us for more information.
What is your warranty policy?
BMC warrants the Original new and re-manufactured parts and accessories it sells against defects in materials or workmanship for a period of 24 months commencing on the date of sale or installation. Used parts such as engines carry their own warranties from the supplier. Parts that are damaged due to collison, collateral, or physical abuse do not qualify. Parts that are supplied by you are not installed here and are not elegible for warranty work. All warranty work must be performed at our service facility.
What types of warranties do you honor?
We do accept extended warranties; however, warranties supplied by BMW of North America are only accepted at BMW Dealerships, your own extended warranty may stipulate where you can bring your vehicle to be serviced. If the original warranty on your vehicle is expiring soon, it would be smart to have your vehicle looked over by an independent repair shop that specializes in BMW's, and not by a BMW Dealership.
How do extended warranties work at your facility?
Once your vehicle is diagnosed, an invoice is generated with all your original concerns, causes, recommended corrections, necessary parts, labor and tax. Additionally we may add-on other legitimate repairs we feel would be covered. We then call in your claim and will do our best to get yours approved. Once approved, you will be contacted on next steps. We will advise you when we can complete the repairs, and with any outstanding deductibles and charges that are the customers responsibility.
How are labor rates determined, and how are you different from other repair facilities?
While there are many differnt labor guides available. We utilize BMW's own KSD 2 labor guide and heres' why. A trained BMW technican is given a task, and is timed to completion. This same technician repeats this task another 10 times, and the labor time is determined by the average amount of time it takes. Other repair facilities use aftermarket labor guides which are unfair to the customer; these labor guides do not factor in the use of BMW Special Tools, diagnosic process, and most importantly the confidence of a BMW technician who has the knowledge and understanding of how a BMW works.
I need a discount, what can you do for me?
One of the first things you should know about us it that we strive to give you the best possible pricing to keep you in your BMW. We know you have options, so thats why we review each estimate prior to contacting you. We feel so confident in our pricing that we encourage you to shop around.
Why are you so much cheaper than the dealership?
The reasons can go on and on. The primary reasoning behind our low pricing model is beacause we dont go through middle persons who work on commision. Here is an example. You bring your car to the dealership for an oil leaking issue. The service writer takes down your information and relays it back to the technician. The technician then looks over the vehicle and with the help of the parts department informs the service writer on what parts and labor are required to fix this oil leak. You would think this would be the perfect time for the service writer to contact you? You would be mistaken. When the service writer actually recieves this information, they will typically increase the labor time they think they can get away with. This pricing model allows for the service writer to increase their bottom line, and if unsuccessful; allows them to be a hero to you by offering you a discount on an already inflated repair estimate. We don't play those games here. We offer you straight foward pricing no parts guys, or service writers involved.
I just brought my car to the dealership for an oil change, they are telling me I need thousands in additional work. Why are they trying to rip me off?
A good BMW repair shop will always think of the customer first. While we cant predict the future, we at times may recommend additional preventative repairs. The main difference between the dealership and us is that we will communicate the severity of the recommended repairs. During a scheduled appointment we will visually inspect the vehicle to give you the best possible vehicle status report.
With gas prices so high, do I have to put preimum fuel in my car?
If your vehicle's model year is 1999 or newer, it most likely takes premium fuel 91 octane or higher. If you put in regular or intermediate fuel in your vehicle the engines computer will retard the timing due to abnormal engine combustion. This timing change will reduce engine power, and fuel efficiency. You will have less miles per gallon, and increased engine wear. Many times we will come across vehicles that have the check engine lamp on or state that the vehicle stalled from using lower fuel grades. We recommend using a top tier gasoline such as Shell. We also recommend avoiding discount gasoline retailers such as Costco, Foodforless and Jewel.
How long should I warm up my car for before I can start driving?
We all hear that we should warm up our cars before driving. Modern fuel injected engines are not designed to be warmed up prior to driving. We recommend to drive moderately until the engine is at operating temperature. In the winter time when temperatures reach well below freezing. It is ok to let the engine run about 1 minute before beginning your journey. You will have heat in your car faster than if you let your vehicle sit before driving. Any excess time spent warming up your car may increase engine wear wear and fuel consumption. There is however an exception to this. If you live in the city and you need to move your car across the street for some reason such as street cleaning This is never a good idea to short trip the engine when its not warmed up. This can cause the engine to become flooded with fuel, or even allow moisture to build up in the crankcase ventilation valve and freeze shut during the winter months.